National wholesaler JJ Foodservice is the first UK wholesaler to introduce an amazon-style notification system to give customers an estimated time of arrival based on real-time data.
Head of Operations at JJ Foodservice, Sedat Kaan Hendekli, said, “Customers are sent an email notification when their order is first dispatched and then again when the driver is nearby. We calculate positioning with local traffic conditions to give an estimated arrival time.”
The development – which is the first of its kind in the UK foodservice and grocery wholesale sector – will help to dramatically improve convenience for busy caterers.
Traditionally, customers are given a four-hour window, which can be difficult for caterers to plan around. “If customers are expecting us – they can be prepared, have payment ready, and make space for the delivery”, said Hendekli. “This speeds up the process both ends.”
The feature is available to customers who order online for delivery only. “This is one more way we are using tech to add another level of convenience,” added Hendekli.
This year JJ Foodservice introduced paperless technology to its warehouse – customers’ orders are sent directly to pickers via a mobile device, helping to reduce paper waste. More recently, an investment into telematics has helped to optimise driver journeys, helping to give customers a speedier service while using less fuel and reducing vehicle emissions.
About JJ Food Service
National wholesaler JJ Food Service is an independent foodservice specialist delivering from eleven branches across the UK to cafes, hotels, Quick Service Restaurants, schools, local authorities and more. The majority of sales come from orders placed online and 35% of sales come from own-label products. Customers can order online or on the phone, for collection or delivery. Orders placed by 9pm will be delivered on the next available delivery day and same-day collection is available for all customers, seven days a week. Online shopping has been made even easier with the launch of Fingerprint ID and One Tap Pay for the JJ app, available via smart phones and tablets. JJ works with a variety of animal-welfare approved, regionally sourced manufacturers.
JJ Food Service is the parent company of restaurant website builder FOODit, which gives independent takeaways and restaurants their own easy-to-manage online ordering websites for collection or delivery.
For more information, images or exclusive interviews with the JJ Food Service team please contact: Elit Rowland, head of communications at JJ: firstname.lastname@example.org; 07956 030 804